WAKE MK
wake-mk-4033

Refund Policy




Cancellation, Failure to Attend and Exclusion

Whilst we try to ensure that all courses proceed on the date specified, there may be occasions, beyond our control when this will not be possible and we reserve the right to cancel a course in those circumstances. Examples of such circumstances are as follows:-

– A course instructor is unavailable for reasons of sickness or otherwise;

– Circumstances arise that are outside of our control, e.g. adverse weather, floods, fire, acts of God etc.

In such circumstances, you will be notified as soon as reasonably practicable and an alternative date will be offered to you. If there are no alternatives dates convenient for you, we shall refund the amount you have paid for that course in full. We will not be liable for any other expenditure or costs incurred by you in the event of such cancellation and you are advised to take out your own cancellation insurance to cover such eventuality.

You may cancel your attendance on a course by notifying us by email to the following email address: wakemk@theparkstrust.com .

If you notify us that you would like to cancel your attendance on the course more than 7 days prior to the course date you will receive a full refund of the amount you have paid for that course. If you notify us less than 7 days prior to the course date but at least 24 hours prior to the time on which the course is scheduled to start you will receive a full refund of the amount you have paid less an administration fee of 20%. If you notify us less than 24 hours prior to the time on which the course is scheduled to start or fail to attend for the course then any refund shall be in our discretion.

Where a course is scheduled to take place over two or more sessions then for the purposes of the preceding paragraph the start time of that course shall be construed as the time on which the first session is scheduled to commence.

Should you fail to attend the first session of a course then you shall not be permitted to attend the remaining sessions unless we, in our discretion, otherwise agree. If we do permit you to attend subsequent sessions you will not be entitled to any refund for the missed session.

Any person who is excluded from a course for any reason shall not be entitled to a refund.




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